What to do if the ticket is lost?

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Ticket

What to do if the ticket is lost?

In the case of lost tickets, the passenger must perform as follows:

  1. Buy a new ticket to replace the lost one.
  2. Fill in a petition form, which requires the following documents:
    • A true, filed police report stating that the ticket is lost
    • A copy of the passenger’s ID Card
  3. Contact the Orient Thai Airlines ticket counter or the airline’s head office with both aforementioned documents, to request a refund for the new ticket. A THB 500 fee will be charged.
  4. Within 60 days after filing a petition, the airline staff will contact the passenger for refund.

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