By applying the widely renowned Thai hospitality and our rich heritage across our business disciplines and service offerings, Orient Thai Airlines (Orient Thai) upholds the mission of operating an airline business based on the “Do it by heart” philosophy. It, thus, brings us pride and honour to do the best of our capabilities in creating satisfaction for customers and bringing smiles to their faces – even on seemingly trivial matters.
In line with our mission, our operations focus on four guiding principles:
• Friendly and flexible services
• Customer-oriented approach
• Ethical and fair business practices